Custom vs Off-the-Shelf Retail Software Development Solution

Detailed Comparison 

 

Custom Retailer solutions

Ready-made Retailer

TCO components

Upfront investments + the cost of after-launch support and the evolution of the Retailer.

Lower TCO and higher ROI in the long run, compared to ready-made ERPs.

Initial setup costs + customization and integration costs + subscription or licensing fees that scale as the number of Retailer users grows.

Functionality

Defined by customers and fully tailored to their needs and specific processes. 

The ability to use advanced techs (AI/ML, IoT, blockchain, etc.) for maximized business efficiency.

Defined by an Retailer product vendor.

Additional functionality

Non-restricted and can be introduced on demand as the customer’s business scales or transforms.

Restricted to third-party plugins and add-ons.

Customization

Unlimited capabilities.

Limited capabilities, may require substantial investments.

Integration

Seamless connection to all required systems, including legacy software.

API-enabled integration with popular software products. Integration with custom and legacy systems may be complex or impossible.

Learning curve

Short due to convenient UX and intuitive UI tailored to various user roles.

May be lengthy due to complicated, standardized UX and UI.

Scalability

Non-restricted.

Restricted to the vendor’s platform capabilities.

Security

Minimized risks due to custom code design and the ability to add powerful security features.

Fully depends on the vendor’s security measures and cannot be controlled by the customer.

Legal compliance

Compliance with all required regulations (global, regional, and industry-specific).

Typically limited to compliance with global data protection standards.

Maintenance and support

Performed by an in-house team or an outsourced vendor, the customer decides on a preferred option.

 

Provided by an Retailer product provider.

 

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